See a GP by video with LIVI. Even at the weekend.
Patients registered with us can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day - even at weekends. The service is provided free on the NHS. You can download the LIVI app to your mobile phone or tablet at the App Store or Google Play, or visit www.livi.co.uk for more information.
LIVI GP's are all GMC-registered NHS GP's, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the LIVI app here: https://bit.ly/31s8GDh
We are now taking bookings for Flu Vaccinations
If you are eligible to have a flu vaccination we are now booking appointments; please contact Reception after 11am.
Are you protected against Measles?
For information regarding the MMR vaccine please see the attached link - https://www.nhs.uk/conditions/vaccinations/mmr-vaccine-when-needed/
If you have not had an MMR vaccination or if you have not had a complete course of the MMR vaccination, please contact the surgery to book your MMR vaccination appointment with a Nurse.
Measles is a highly infectious viral illness that can be very unpleasant and sometimes lead to serious complications.
You should contact your GP as soon as possible if you suspect that you or your child may have measles.
It's best to phone before your visit as your GP surgery may need to make arrangements to reduce the risk of spreading the infection to others.
You should also see your GP if you have been in close contact with someone who has measles and haven't:
been fully vaccinated with 2 doses of the MMR vaccine
had the infection before
You should do this even if you don't have any symptoms.
For more information please see attached link - https://www.nhs.uk/conditions/measles/
Meningitis B vaccination
This vaccination is given at the same time as all the other childhood vaccinations so no extra appointments are required. May we remind you that the Meningitis B vaccination is associated with higher rates of fever than the other childhood vaccinations and that paracetamol is recommended after vaccination.
For more information please see attached link
Meningitis ACWY vaccination
Teenagers and "fresher" students going to university for the first time are advised to have a vaccination to prevent meningitis and septicaemia, which can be fatal.
Cases of meningitis and blood poisoning (septicaemia) caused by a highly virulent strain of Men W bacteria have been rising in recent years.
Older teenagers and new university students are at higher risk of infection because many of them mix closely with lots of new people, some of whom may unknowingly carry the meningococcal bacteria at the back of their noses and throats.
Anyone who is eligible for the MenACWY vaccine should have it, even if they've previously had the Men C vaccine.
The MenACWY vaccine is highly effective in preventing illness caused by the four meningococcal strains, including the highly virulent Men W strain.
For more information please see attached link - https://www.nhs.uk/conditions/vaccinations/men-acwy-vaccine/
Get the NHS App from the Apple App Store or Google Play. You can book and manage appointments at your GP practice, securely view your GP medical record, order repeat prescriptions and check your symptoms, get instant advice, and more. www.nhs.uk/nhsapp
Active Signposting - A Message from Dr Hammond, senior GP/Partner
Holmhurst Medical Centre, in common with all Practices across East Surrey has recently been training our Reception team in Active Signposting. This is an exciting national initiative that will allow our Active Signposters to offer you access to a more appropriate clinician to meet your non-urgent needs, normally quite a bit sooner than if you were to wait to see one of our GP's. As part of this initiative, I have asked our Reception team to request a little information about the reason for your call to the Practice. Please share this with them - it is entirely confidential and will help them to offer you an appointment with the most appropriate member of the Practice team, with the least possible delay. You will of course always have the right to see a GP if you wish, but we are confident that where appropriate to your needs, we will be able to offer you a faster appointment with one of my clinician colleagues.
Need to see someone about bone, joint, or muscle problems?
You can now see a specialist physiotherapist at this GP surgery without seeing your GP first. The physiotherapist will assess your symptoms and offer specialist advice, referring you for a course of physiotherapy or another service if needed. If you are suffering with the following problems you can self refer via online booking (if you have registered for online services) or by booking through reception:-
Neck and spine - Neck pain, back pain, sciatica
Shoulder - Shoulder pain, shoulder dislocation
Elbow - Tennis/golfers elbow, elbow pain
Hand and wrist - Wrist pain, finger pain, Carpel Tunnel Syndrome
Hip - Hip pain, groin pain, pain when walking
Knee - knee pain, swelling, pain when walking
Foot and ankle - Foot pain, ankle pain,, ligament sprains
DrinkCoach Surrey is a new Skype-based coaching service for Surrey residents aged 18 years and over who are drinking at increasing risk or higher risk levels and are seeking support to reduce their alcohol consumption.
We are currently not providing an ear syringing service to our patients. There are more effective methods of dealing with ear wax and nurses will explain this to patients. Click here to read a patients' self-help leaflet.
DHC Talking Therapies
Did you know? DHC accept patient self-referrals, as well as referrals from GPs and other Health Professionals.
Please use the following links to find out more and to access the self-referral form:-
We have Wellbeing Advisors running clinics at Holmhurst Medical Centre who are able to provide expert advice and signpost you to local services that can help. For more information click here
Nurse led minor illness clinic
We hold a nurse led minor illness clinic on Monday, Wednesday and Friday afternoons, subject to nurse availability. Appointments are bookable on the day.
GDPR (general data protection regulation)
This legislation became effective on May 25th 2018. Further details are available here
Online access - restriction of proxy access for parents/guardians
In line with national guidance, we are restricting proxy access to a child's records, issued to parents or guardians, to children aged under 11 only. Once a child reaches their 11th birthday access to medical records will be withdrawn. When the young person attains the age of 16 they can apply for their own login details. If your child is 11 or over and you or they previously had access to their medical records, this has been withdrawn. For all younger children, this will be withdrawn automatically on their 11th birthday.
GP Practices in East Surrey are offering additional GP appointments in the evenings and at the weekend.
Patients registered at Holmhurst Medical Centre can now be booked into evening and weekend appointments with a GP at the primary care hub at The Hawthorns Surgery, Redhill.
The hub provides both routine and urgent appointments. Details regarding hub appointments can be found here.
How to book
Appointments can be booked by calling Holmhurst Medical Centre in the normal way, during normal opening hours. For urgent appointments outside of normal working hours, you can call NHS 111.
Patients attending the hub will be treated by a range of experienced clinicians, ensuring that patients are treated by the most appropriate person, in the right place and at the right time.
These appointments are funded by NHS East Surrey CCG and delivered by Alliance for Better Care Ltd, the local GP Federation.
To obtain test results, please call the surgery (select option 2) on Mondays, Wednesdays and Fridays, between 2pm and 4pm.
If you have registered for online services you can access your results online - please speak to reception if you have any problems with this.
Access to NHS services
NHS services are there for you when you need them. But many people are using urgent care services with health concerns that could be treated by a GP or pharmacist. This makes these services very busy and means you and others may have to wait longer to be treated.
The NHS is doing everything it can to prepare for the extra pressures and demands over busy periods.
You can help the NHS to give the best care by making sure you and your loved ones get the right care, at the right time, in the right place. This website helps you do this by highlighting where you can get medical treatment that is right for you. It includes details on the alternative services to A&E and GPs, along with tips on using GP appointments properly, taking steps to help prevent getting ill and self-manage minor illnesses, as well as other services, such as pharmacists. It is tailored to include listings on specific services available to you across Sussex and East Surrey.
Out of hours care
For medical help for non-life threatening conditions when your GP surgery is closed, call NHS 111 or visit your local community pharmacy.
Minor Injuries Unit at Caterham Dene Hospital, Church Rd, Caterham, CR3 5RA
- 9am-8pm, 365 days a year (this is a service for over 18 year olds only)
Urgent On The Day Appointments
Holmhurst Medical Centre runs an urgent on the day appointment service every morning from 9 am and every afternoon from 3 pm. This service is for acute, minor illnesses that need to be dealt with on the day that cannot wait for a routine appointment. You should telephone the surgery and will be given an approximate appointment time by which you must arrive. You should however be prepared to wait as patients will be seen based on clinical need and elderly patients and children may be seen first.
If you have an ongoing condition, please pre-book an appointment rather than use this service in order to free up appointments on the day.
To use this urgent on the day service, please call the surgery from 8.30 am to make an appointment.
'One You' is a public health campaign supporting adults in choosing to lead healthier lifestyles and reduce their risk of developing long-term conditions in the future. Read more
Fit Note Data Collection Information
The Health and Social Care Information Centre (HSCIC) collects anonymous data from the general practice clinical system on patients who have been issued with a fit note. Click here for more information.